Last Updated: January 11, 2026
StrataDesk (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our AI receptionist and call-handling services.
By using our services or submitting information to us, you agree to the practices described in this Privacy Policy.
This Privacy Policy is incorporated by reference into the StrataDesk Client Service Agreement.
This Privacy Policy applies solely to business-to-business (B2B) services and does not apply to personal or consumer use.
1. Information We Collect
We may collect the following types of information:
a) Client Information
Business name
Authorized contact name
Email address
Phone number
Business hours, services, pricing, and booking rules
b) Call-Related Information
Caller phone numbers
Call timestamps and duration
Call summaries generated by AI
Appointment details
c) Technical Information
Form submission timestamps
Acceptance records
Payment confirmation status
We do not intentionally collect sensitive personal information unless required to provide the service.
2. How We Use Information
We use collected information to:
Provide and operate AI receptionist services
Answer and route incoming calls
Book appointments based on client instructions
Improve service performance and accuracy
Communicate with clients regarding service updates
Maintain internal records and compliance
We do not use personal information for unrelated marketing purposes.
3. Call Recording & AI Processing
Calls may be processed and analyzed using artificial intelligence to perform receptionist functions.
Where applicable:
Calls may be recorded or transcribed
AI-generated summaries may be created
Clients are responsible for ensuring their own compliance with any applicable call recording or notification laws.
StrataDesk processes call data solely on behalf of the Client and does not determine the purposes or means of such data beyond providing the contracted services.
4. Information Sharing
We do not sell personal information.
We may share information only:
With service providers required to operate our platform
When legally required by law or court order
With client authorization
All third-party providers are required to maintain appropriate data protection standards.
5. Data Storage & Security
We take reasonable administrative and technical measures to protect personal information, including:
Restricted access to systems
Secure cloud-based storage
Limited internal access to data
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to:
Provide services
Meet legal or contractual obligations
Resolve disputes
Data may be deleted upon service termination unless retention is required by law.
7. Client Responsibilities
Clients are responsible for:
Providing accurate information
Notifying their customers that calls may be handled by AI
Ensuring compliance with applicable privacy and recording laws
StrataDesk is not responsible for client misuse of the service.
8. Access & Correction
Clients may request:
Access to their personal information
Corrections to inaccurate data
Requests can be made by contacting us using the information below.
9. Limitation of Liability
To the maximum extent permitted by law, StrataDesk is not liable for:
Indirect or consequential damages
Data loss caused by third-party systems
Client misuse of collected information
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last Updated” date at the top reflects the most recent version. Continued use of the service constitutes acceptance of any updates.