Last Updated: January 11th, 2026
This Client Service Agreement (“Agreement”) is entered into between StrataDesk (“Service Provider,” “we,” “us”) and the client (“Client,” “you”).
By checking the acceptance box and completing payment, you agree to be legally bound by this Agreement.
Use of the service is also subject to StrataDesk’s Privacy Policy, which is made available prior to acceptance.
This Agreement applies solely to business-to-business (B2B) services and is not intended for consumer use.
Quick Summary:
StrataDesk provides AI receptionist and call-handling services
Services are billed monthly in advance
AI is highly accurate but not perfect
No guaranteed business results
No refunds once services are live
Cancel anytime with 14 days’ notice
The full terms are outlined below.
1. Services Provided
StrataDesk provides AI-powered receptionist and call-handling services, which may include but are not limited to:
Answering inbound phone calls
Booking appointments based on availability rules
Responding to frequently asked questions
Routing urgent calls when applicable
Call summaries and basic analytics
Services are provided based solely on the information supplied by the Client during onboarding.
2. Client Responsibilities
The Client agrees to:
Provide accurate and up-to-date business information
Notify StrataDesk of any changes to hours, services, or pricing
Review performance and report issues promptly
Understand that AI responses are limited to provided instructions
StrataDesk is not responsible for errors caused by incorrect, incomplete, or outdated information supplied by the Client.
3. AI Limitations Disclaimer
The Client acknowledges that:
The service uses artificial intelligence and automation
AI may occasionally misunderstand or misinterpret callers
100% accuracy or uninterrupted operation is not guaranteed
StrataDesk will make reasonable efforts to correct reported issues.
4. No Guarantee of Results
StrataDesk does not guarantee:
A specific number of calls or bookings
Increased revenue or customer satisfaction
Business growth or performance outcomes
Results depend on external factors beyond StrataDesk’s control.
5. Fees & Billing
Services are billed monthly in advance
Payments are processed automatically unless canceled
Failure to pay may result in suspension or termination of service
All prices are listed on the website or agreed upon in writing.
6. Refund Policy
Due to the nature of digital and AI-based services:
No refunds are issued once services have been activated and made available to the Client.
Refund requests must be submitted within 7 days of service start
Approved refunds are issued at StrataDesk’s sole discretion
Refunds will not be provided for:
Change of mind
Low call volume
Business dissatisfaction
Client failure to provide accurate onboarding information
7. Trial Period (If Offered)
If a trial is offered:
It is limited in duration and functionality
Only one trial per business is permitted
Paid service begins automatically unless canceled
8. Cancellation & Termination
The Client may cancel at any time with 14 days written notice
No refunds are provided for partial months
StrataDesk reserves the right to terminate services for:
Non-payment
Misuse of the service
Abusive or uncooperative behavior
Unlawful use of the service
9. Confidentiality
Both parties agree to keep all shared business information confidential.
StrataDesk will not sell or disclose Client data to third parties except as required to provide the service or by law.
10. Limitation of Liability
To the maximum extent permitted by law:
StrataDesk is not liable for indirect or consequential damages
Liability is limited to the amount paid by the Client in the previous 30 days
StrataDesk is not responsible for lost revenue, missed calls, or business interruption
11. Indemnification
The Client agrees to indemnify and hold harmless StrataDesk from any claims arising from:
Misuse of the service
Incorrect information provided by the Client
Legal disputes between the Client and their customers
12. Governing Law
This Agreement shall be governed by the laws of Ontario, Canada. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
13. Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions or agreements.
Any amendments must be made in writing.
14. Acceptance by Electronic
Agreement and Payment
By checking the acceptance box and completing payment, the Client agrees that:
This Agreement is legally binding
No physical signature is required
Electronic acceptance has the same legal effect as a handwritten signature